FAQ
Frequently Asked Questions
🔒 Privacy & Packaging
Is my order shipped discreetly?
Absolutely! All orders are shipped in plain, unmarked packaging with no indication of the contents. The return address shows only our business name (no product references). Your privacy is our top priority.
How do you protect my personal information?
We use secure, encrypted checkout and never share your personal information with third parties. All data is stored securely and handled with strict confidentiality.
🛡️ Materials & Safety
What material are your toys made from?
All our fantasy toys are crafted from premium platinum-cured silicone – the gold standard for body-safe pleasure products. Our silicone is:
- 100% body-safe and hypoallergenic
- Phthalate-free and non-toxic
- Non-porous (won't harbor bacteria)
- Durable and long-lasting
Are your products safe for sensitive skin?
Yes! Platinum-cured silicone is hypoallergenic and safe for all skin types, including sensitive skin.
🧼 Cleaning & Care
How do I clean my fantasy toy?
Cleaning is simple:
- Wash with warm water and mild, unscented soap
- Or use a dedicated toy cleaner
- Rinse thoroughly and pat dry
- For deep cleaning, you can boil silicone toys for 3-5 minutes
How should I store my toys?
Store in a cool, dry place away from direct sunlight. Keep each toy in its own storage bag to prevent silicone from touching other silicone toys. Avoid storing with other materials that may react with silicone.
What lubricant should I use?
Always use water-based lubricant with silicone toys. Silicone-based lubricants can damage the material. We recommend generous amounts of water-based lube for the best experience.
📦 Shipping & Returns
Do you offer free shipping?
Yes! Free shipping on all US orders over $99. Standard shipping rates apply for orders under $99.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied, contact us within 30 days for a return or exchange. Products must be unused and in original packaging for hygiene reasons.