Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

1. The time frame of an order delivery is divided into two parts:

• Processing time: 1-3 Days
• Shipping time: 7~12 Days

1. Shipping methods:air transport，Oversized Ocean Shipping
2. Shipping fee:

   A shipping fee of $10 applies to orders of $10 or less. Orders over $10 qualify for free shipping.

Notice:

Please be aware that lubricants or other liquid-based products will not be shipped together with regular items. A separate tracking number will be provided. If you need to track your order or have any questions, please feel free to contact us directly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rakuten377@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rakuten377@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like sex doll (product damage can be returned), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Disclaimer:

All product measurements are taken manually, and there may be a slight difference of 1-3 cm (0.4-1.2 in) due to manual measurement.

Due to differences in screen resolution, lighting conditions, and display settings across various devices, the actual color and details of the product may vary slightly.

We strive to provide the most accurate representation, but slight variations may occur.

If you are unsure about the size or details, please feel free to contact us before purchasing for more information.